Terms of Service

1. The Services

Coff provides cloud software that helps local and small businesses manage their operations — including leads and customers, quotes and invoices, scheduling, inventory, messaging, and AI-assisted features. We may add, change, or discontinue features over time. Your use of the software is also subject to our End-User License Agreement, which is incorporated into these Terms by reference.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract to use the Services.
• You must provide accurate account information and keep it current.
• You are responsible for your account, for all activity under it, and for keeping your credentials confidential. We strongly recommend enabling two-factor authentication.
• Notify us promptly at team@coff.app if you suspect unauthorized use of your account.

3. Your content and data

"Customer Data" means the content and information you and your authorized users submit to the Services, including records about your own clients. As between you and Coff, you own your Customer Data. You grant Coff a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Services, to prevent or address technical or security issues, and as otherwise permitted in these Terms and our Privacy Policy.

You are responsible for your Customer Data — for having the rights and any necessary consents to submit it, for its accuracy, and for using it lawfully. Our handling of personal information within Customer Data is described in our Privacy Policy, and, where applicable, in a Business Associate Agreement.

4. Acceptable use

You agree not to, and not to allow anyone to:

• Use the Services to violate any law or the rights of others.
• Upload malware, or attempt to gain unauthorized access to the Services, other accounts, or our systems.
• Probe, scan, or test the vulnerability of the Services without our prior written permission, or bypass any access or usage limits.
• Reverse engineer, decompile, or attempt to derive source code from the Services except to the extent this restriction is prohibited by law.
• Resell, sublicense, or provide the Services to third parties except as expressly permitted, or use them to build a competing product.
• Send unlawful, harassing, deceptive, or unsolicited bulk communications, or infringe intellectual-property rights.
• Interfere with or disrupt the integrity or performance of the Services, or use them beyond the scope of your plan.

You are responsible for complying with the laws that govern your communications with your own clients, including consent and opt-out requirements for calls, texts, and email.

5. AI features

Some features use artificial intelligence to generate text or suggestions from the inputs you provide. AI output can be inaccurate, incomplete, or unsuitable for a given purpose, and it is not professional, legal, medical, or financial advice. You are responsible for reviewing AI output before relying on it or sending it to a client. We do not use your Customer Data to train generative-AI models; AI features process your content only to produce the output you request.

6. Plans, fees, and billing

• Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processor, Whop, at the prices shown when you subscribe.
• Unless stated otherwise, subscriptions renew automatically for successive periods until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
• Fees are exclusive of taxes, which you are responsible for where applicable.
• We may change prices or plan features; we will give advance notice of a price increase, which takes effect on your next renewal.
• Refunds are governed by our Refund Policy.

If a payment fails or an account is past due, we may suspend or limit access until the balance is paid.

7. Free trials and beta features

If we offer a free trial, we will describe its terms when you sign up; unless you cancel before it ends, the trial may convert to a paid subscription. Features labeled beta, preview, or experimental are provided "as is," may change or be withdrawn, and are excluded from any service commitments.

8. Intellectual property

The Services, including the software, design, and all related intellectual-property rights, are owned by Coff and its licensors and are protected by law. Except for the rights expressly granted to you in these Terms and the EULA, Coff reserves all rights. "Coff" and our logos are our trademarks; you may not use them without our permission. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

9. Third-party services

The Services may let you connect to or use third-party products (for example, Google sign-in, payment processing, or optional integrations). Your use of those products is governed by their own terms and privacy policies, and Coff is not responsible for them. Enabling an integration authorizes Coff to exchange data with it as needed to provide the feature.

10. Suspension and termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, use the Services in a way that risks harm or legal exposure to Coff or others, or as required by law. Where practical, we will give notice and an opportunity to cure.

Effect of termination

On termination, your right to use the Services ends. We will make Customer Data available for export for a limited period afterward, and then delete or de-identify it in line with our Privacy Policy and applicable law, unless retention is legally required. Sections that by their nature should survive — including ownership, disclaimers, limitation of liability, and dispute resolution — survive termination.

11. Availability and support

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance and will try to limit disruption. Support is available at team@coff.app and +1 (425) 465-1290. Any specific uptime or support commitments will be stated in a separate written agreement.

12. Disclaimers

EXCEPT AS EXPRESSLY STATED IN A SEPARATE WRITTEN AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COFF DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY AI OUTPUT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COFF AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. COFF’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO COFF FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW; SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS MAY NOT APPLY TO YOU.

14. Indemnification

You will defend, indemnify, and hold harmless Coff and its officers, employees, and agents from and against claims, damages, and reasonable expenses arising out of your Customer Data, your use of the Services in violation of these Terms or applicable law, or your violation of the rights of a third party — except to the extent caused by Coff.

15. Governing law and disputes

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws rules. Subject to any applicable law that provides otherwise, the state and federal courts located in Washington will have exclusive jurisdiction over disputes not otherwise resolved, and you consent to their jurisdiction. Before filing a claim, you agree to first contact us at team@coff.app and try in good faith to resolve the dispute informally for at least 30 days.

16. Changes to these Terms

We may update these Terms from time to time. For material changes we will provide reasonable notice, such as by email or an in-product message, and will update the "Last updated" date above. Changes take effect when posted or on the date stated in the notice. If you continue to use the Services after that, you accept the updated Terms; if you do not agree, you should stop using the Services.

17. General

• Entire agreement — these Terms, the EULA, the Privacy Policy, the Refund Policy, and any order or written agreement between us form the entire agreement about the Services and supersede prior understandings.
• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability — if a provision is unenforceable, the rest stays in effect.
• No waiver — our failure to enforce a right is not a waiver of it.
• Force majeure — neither party is liable for delays caused by events beyond its reasonable control.
• Notices — we may send notices to the email on your account; you can reach us at team@coff.app.